Terms of Service

Last Updated: February 11, 2026

1. Agreement to Terms

By accessing or using WonderPass ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

WonderPass is a subscription-based platform that provides credits for booking activities at partner venues. Members pay a monthly or annual subscription fee and receive credits to book activities for children at participating venues.

3. Subscription Plans

We offer the following subscription tiers (prices in AUD):

• Playdate: 25 credits per month at $59/month or $590/year
• Family: 50 credits per month at $99/month or $990/year
• Explorer: 100 credits per month at $179/month or $1,790/year

All subscriptions automatically renew unless cancelled. You may cancel at any time, and your subscription will remain active until the end of your current billing period.

4. Credits

4.1 Credit Allocation

Credits are allocated to your account upon subscription activation and at each renewal date.

4.2 Credit Usage

• Credits can be used to book activities at partner venues
• Credit value and required credits per booking vary by venue and time
• Credits are deducted at the time of booking confirmation

4.3 Credit Expiration

• Unused credits expire 12 months from the date of allocation
• A portion of unused credits may roll over to the next month based on your subscription tier
• Rollover limits vary by plan (see your subscription details)

4.4 Non-Transferable

Credits have no cash value and cannot be transferred, sold, or exchanged for cash.

5. Bookings

5.1 Making Bookings

You may book activities at partner venues using your available credits. Each booking requires sufficient credits in your account.

5.2 Booking Confirmation

Upon successful booking, you will receive a digital pass with a unique pass code for venue check-in.

5.3 Cancellation Policy

• 24+ hours before: Full credit refund
• 4-24 hours before: 50% credit refund
• Less than 4 hours: No refund
• No-show: No refund, booking marked as used

5.4 Venue Policies

You agree to comply with all venue rules and policies. Venues reserve the right to refuse entry for safety or policy violations.

6. Payment and Billing

6.1 Payment Authorization

By subscribing, you authorize us to charge your payment method for the subscription fee at each billing cycle.

6.2 Payment Processing

All payments are processed securely through Stripe. We do not store your complete credit card information.

6.3 Failed Payments

If a payment fails, we will attempt to process it again. Continued payment failure may result in subscription suspension.

6.4 Refunds

Subscription fees are non-refundable except as required by Australian Consumer Law. Credits refunded from cancelled bookings are returned to your account, not refunded as cash.

7. Cancellation and Termination

7.1 Your Right to Cancel

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

7.2 Effect of Cancellation

• You retain access until the end of your paid period
• Unused credits remain available until your subscription expires
• Existing bookings remain valid

7.3 Our Right to Terminate

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse the Service.

8. User Responsibilities

You agree to:

• Provide accurate account information
• Keep your login credentials secure
• Not share your account with others
• Not use the Service for unlawful purposes
• Supervise children at all times during venue visits
• Comply with venue policies and safety rules

9. Intellectual Property

All content, features, and functionality of the Service are owned by WonderPass and are protected by copyright, trademark, and other intellectual property laws.

10. Liability and Disclaimers

10.2 Limitation of Liability

To the maximum extent permitted by law, WonderPass is not liable for any injuries, damages, or losses incurred at partner venues. Parents and guardians are responsible for supervising children.

10.3 Service Availability

We do not guarantee uninterrupted access to the Service. We may suspend the Service for maintenance or other reasons with or without notice.

11. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or other applicable law that cannot be excluded, restricted, or modified by agreement.

12. Dispute Resolution

Any disputes arising from these Terms will be governed by the laws of Australia. You agree to attempt to resolve disputes through good faith negotiation before pursuing legal action.

13. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes via email or through the Service. Continued use after changes constitutes acceptance.

14. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect and use your information.